Last updated: October 27, 2026
Shipping
Where we ship: We currently ship to addresses within the United States only (all 50 states and Washington, D.C.). We do not ship internationally at this time.
Processing time: Orders are processed within 1 business day (Monday–Friday, excluding national holidays). You will receive an email with a USPS tracking number once your label is printed.
Carriers and timeframes: All orders ship via USPS Ground Advantage:
- Standard Shipping — $6.95, 3–8 business days
- Free Shipping — orders over $69, 3–8 business days
Timeframes begin once USPS accepts the package and are estimates, not guarantees. Because fragrances are classified as flammable liquids, federal regulations prohibit shipping them by air — all orders travel by ground service only.
Sales tax: Tax is calculated at checkout based on your shipping address and applies only in states where we have a tax collection obligation.
Order Changes and Cancellations
You may request cancellation or an address change within 30 minutes of placing your order by emailing [email protected]. After 30 minutes the order enters fulfillment and we cannot guarantee changes, but we will always try to stop it before it ships.
Damaged, Defective, Leaking, or Incorrect Items
If an item arrives damaged, defective, leaking, or incorrect — or if something is missing from your package — contact us at [email protected] within 48 hours of delivery. Please include:
- Your order number
- Photos of the damaged item(s) and the outer and inner packaging
Once your claim is approved, we will send a replacement or issue a refund to your original payment method — your choice, subject to availability. Approved refunds are processed within 3–5 business days.
Lost or Stolen Packages
If tracking shows your package as delivered but you have not received it, first check with neighbors and household members, then contact us within 48 hours of the “delivered” scan. We may open a carrier investigation, which can take up to 7 business days, before a replacement or refund is issued.
Returns
Because fragrances are cosmetics for personal use, we do not accept general returns for change of mind once an item has been opened or used, and we cannot resell returned fragrance for hygiene reasons. Every order is covered by the guarantee above: if anything is wrong with what you receive, we will make it right with a replacement or refund.
Original shipping charges are non-refundable unless the issue was caused by our error.
Contact
Questions about shipping or returns? Email [email protected] — we respond within 24 hours, seven days a week (9am–5pm ET).