Last updated: October 27, 2026
Everything you need to know about ordering, shipping, products, and returns at bakba. Still cannot find your answer? Email [email protected] and we will reply within 24 hours.
Products
Are your fragrances authentic?
Yes. Every product we sell is genuine, brand-name fragrance. We buy full-size bottles from authorized distributors and then fill, repack, and seal them into the sample vials, travel sprays, and full-size bottles we sell. We are not affiliated with, endorsed by, or licensed by any fragrance brand; all trademarks belong to their respective owners and are used only to identify the fragrance inside.
What sizes do you offer?
Most fragrances are available as a sample vial (a small trial size), a travel spray (a refillable atomizer for your bag), and a full-size bottle. Available sizes are shown on each product page. If a size is out of stock, it will not appear in the dropdown.
How do I know a fragrance will suit me?
Start with a sample vial. It is the cheapest way to test a scent on your own skin over several days before committing to a larger bottle. Fragrance notes listed on each product page (top, heart, and base) describe how the scent develops, but performance always depends on your skin chemistry.
Are your products tested on animals?
We do not test products on animals. Our products are repackaged from finished, brand-name fragrances, and we do not alter the fragrance formula in any way.
Orders and Payment
Do I need an account to order?
No. Guest checkout is available. Creating an account lets you track orders, save addresses, and view your order history, but it is optional.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed by our payment providers over an encrypted connection; we never store your full card number on our servers.
Can I change or cancel my order?
Email [email protected] within 30 minutes of placing your order. After that, the order enters fulfillment and we cannot guarantee changes — but we will always try to stop it before it ships. See Shipping & Returns for details.
Do you charge sales tax?
Yes, where required by law. Tax is calculated at checkout based on your shipping address and applies only in states where we have a tax collection obligation. If we are not required to collect tax in your state, no tax line will appear.
Shipping
How much does shipping cost?
A flat $6.95 for standard shipping, and free on orders over $69. We ship with USPS Ground Advantage, which typically takes 3–8 business days after your order leaves our warehouse in Miami, Florida.
How fast will my order ship?
Orders are processed within 1 business day (Monday–Friday, excluding national holidays). You will receive an email with a USPS tracking number as soon as your label is printed.
Do you ship internationally? Can fragrance be shipped by air?
We currently ship within the United States only — all 50 states and Washington, D.C. We do not ship internationally at this time. Because fragrance is classified as a flammable liquid, federal regulations prohibit shipping it by air, so every order travels by ground service. This is also why we cannot offer expedited air shipping.
My tracking has not updated. What should I do?
Ground packages sometimes go a day or two without a scan. If tracking has not moved for more than 3 business days, email us your order number and we will open a trace with USPS. If tracking shows “delivered” but you cannot find the package, check with neighbors and household members first, then contact us within 48 hours of the delivery scan.
Returns and Problems
What is your return policy?
Because fragrance is a cosmetic product for personal use, we cannot accept general returns once an item has been opened or used, and we cannot resell returned fragrance for hygiene reasons. This is covered in full in our Shipping & Returns policy.
My item arrived damaged, leaking, or wrong. What now?
Email [email protected] within 48 hours of delivery with your order number and photos of the item and its packaging. Once approved, we will send a replacement or refund you to your original payment method — your choice, subject to availability. Approved refunds are issued within 3–5 business days.
How do I contact customer service?
Email [email protected]. We reply within 24 hours, seven days a week, between 9am and 5pm ET. Include your order number so we can help faster.